Our support team is here for you – here's how to get in touch.
Support ticket (recommended)
The fastest and most secure way is a ticket in the client area:
- Sign in to the client area
- Click "Support" → "Open Ticket"
- Choose the right department and describe your issue
Tip
In the ticket, state your product, the affected IP/domain and – if available – error messages as precisely as possible. This helps us help you faster.
What we need for a quick solution
- Which product / server is this about?
- Since when does the problem occur?
- Which steps have you already tried?
- Are there any error messages (please quote them verbatim)?
Before you open a ticket
Feel free to take a look at this wiki – many questions are already answered in the guides and the FAQ.