The most common questions about our prepaid model – answered briefly.
What happens when my balance runs out?
When your balance runs out, the affected service is paused first and deleted after a grace period. You'll receive reminder emails beforehand so you can top up in time.
Is there a minimum contract term?
No. Thanks to the prepaid principle there are no notice periods. You only top up as much credit as you want to use.
Can I upgrade my product later?
Yes, many products can be adjusted in the client area. If you have questions, support will be happy to help.
Do I get a refund of unused balance?
Credit you have already topped up stays on your account and can be used for other services.
Tip
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